One tutor per staff member, flexible morning, afternoon, or off-shift scheduling
Hospitality English One-on-One
Private Hospitality English Tutoring for Hotel and Tourism Staff with Britemy
Private coaching for front office, F&B, concierge, housekeeping, and tour operator staff who need to serve international guests in warm, accurate, refined English. Sixty-minute sessions focused on service phraseology, complaint handling, and cultural sensitivity.
A2 to B2 Level focus for guest service
60 minutes Morning, afternoon, or off-shift sessions
One-on-one private Tutors familiar with hospitality
About This Program
What This Program Teaches
Britemy Hospitality English for hotels, restaurants, and tour operators is a 60-minute private coaching session that sharpens your ability to serve international guests in warm, refined English. Material covers five key guest touchpoints: check-in, F&B service, concierge, housekeeping, and tour narration, with tutors curated to understand hospitality standards.
Focused on CEFR A2 to B2, sufficient for four and five star guest service
Coverage of front desk, F&B, concierge, housekeeping, and tour narration
Delivered online through Zoom or in-person at major tourism destinations
Levels
Hospitality English CEFR Levels
Each level is tailored to the starting point and the target of every student. The tutor adjusts pace and depth as progress unfolds.
A2 Basic Guest Service
Entry-level staff and trainees- Basic greetings and guest identity confirmation
- Taking simple orders from a familiar menu
- Reading and delivering written instructions
B1 Guest Interaction
Regular front office and F&B staff- Complete check-in with explanation of amenities
- Explaining the chef's menu and dietary restrictions
- Handling light complaints and following up with a supervisor
B2 Guest Experience
Supervisors and concierges- Cross-destination concierge recommendations
- Complaint escalation and compensation negotiation
- Tour storytelling with rich history and cultural detail
C1 Guest Relations Lead
Guest relations managers and senior tour operators- Handling VIP guests and repeat guests across cultures
- Writing polished review responses and follow-up emails
- Coaching junior staff in English service standards
Britemy Signature
Hospitality English Tutors Who Know the Service Floor
Britemy Hospitality English tutors are adult-education specialists familiar with hotel service standards and tourism destinations. We match you with a tutor who understands the rhythm of front office, F&B, and tour shifts, so material examples feel relevant from the very first minute.
Hospitality English breaks down when staff memorise phrase lists without understanding service tone and timing. Britemy tutors coach diction that fits context and leaves room for warmth, the two areas that most often decide whether a guest leaves a positive review.
1
Map across five guest touchpoints
Every session is mapped to check-in, F&B service, concierge, housekeeping, and tour narration. You know which touchpoints are already strong and which need more attention ahead of high season.
2
Scenario bank per position
Roleplay scenarios are separated for front office agents, F&B servers, concierges, housekeeping supervisors, and tour guides. For example: front office practises room type upsell, tour guides practise storytelling at temples, F&B practises describing the chef's menu.
3
Focus on cultural sensitivity
Beyond language accuracy, your tutor coaches an understanding of cultural nuance across Indonesia's main guest markets. For example: English for casual Australian guests differs from English for formal Japanese guests or Middle Eastern guests who value deference.
4
Concrete feedback on every recording
You record check-in greetings or tour openings, and your tutor gives specific notes on your vocal smile, speaking tempo, and word choice. The notes are practical enough to apply directly to the next interaction, until your service style feels more personal.
Hospitality English level ladder
- A2Basic greetings, simple taking of orders, room information
- B1Complete check-in, light complaint handling, guided tour narration
- B2Concierge recommendations, complaint escalation, detailed storytelling
CEFR, the Common European Framework, is the global scale for English level from A1 beginner to C2 mastery. Four and five star hospitality staff typically sit between A2 and B2, while senior tour guides sometimes reach C1.
Tutor Credentials
Britemy Tutor Standards for Hospitality Classes
Britemy Hospitality English tutors are curated through a teaching interview, a service-class material check, and verification of a background teaching hotel staff where available. We stay transparent about the tutor profile that will accompany you.
TESOL or CELTA
Teachers of English to Speakers of Other Languages and Certificate in English Language Teaching to Adults, two international teaching credentials that raise the bar for adult classes.
Familiar with English for Hospitality
Tutors have studied the English for Hospitality and Tourism approach, a branch of ESP that focuses on English for international guest service, from front office through tour operations.
Hotel and tour classroom portfolio
Some Britemy tutors have coached staff at four and five star hotels and inbound tour operator teams in Bali, Jakarta, and Yogyakarta, carrying that hospitality-class experience into your private sessions.
Reference to international service standards
Material draws on service patterns common at four and five star hotels and professional tour operator guidance, without claiming affiliation with any hotel chain.
Britemy does not issue official hospitality certificates. Our classes prepare the English communication that forms part of your workplace service standards.
Method
How Britemy Trains Your Hospitality English
Britemy's method for hospitality staff starts from five key guest touchpoints, from arrival through departure. Your tutor helps you build service sentences that feel warm and fit context, so international guests feel comfortable from the very first minute.
01
A needs analysis of your touchpoints
In the first session your tutor explores your position, the types of guests you serve most often, and the communication moments that feel most challenging, for example facing an angry guest or explaining the menu to a vegan guest. Every piece of material after that grows from this map.
02
Service phraseology drill
You practise standard service phrases per touchpoint, for example check-in, taking an order, room amenity briefing, or tour opening. Phrases are drilled in active sentences that stick through contextual repetition, so they are ready for the next shift without feeling stiff.
03
Complaint handling roleplay
You play out complaint scenarios, such as a smoky room, a wrong-order dish, or a tour operator arriving late to pick up guests. Your tutor coaches empathy, apology framing, and step-by-step resolutions that protect the rating without sacrificing the margin.
04
Cultural sensitivity briefing
You learn cultural nuance across your main guest markets: Australia, Western Europe, East Asia, the Middle East, and America. Your tutor explains preferred greetings, tip etiquette, personal space, and food sensitivities, so interactions feel personal.
05
Tour narration and storytelling
For tour guides and concierges, you practise crafting engaging destination narratives, from Balinese temples to Yogyakarta's batik villages. Your tutor corrects story structure, history and culture vocabulary, and intonation choices so the tour feels alive.
06
Reflection and light homework
Every session closes with three fresh phrases, one recurring mistake to tidy up, and a small task for the coming week. Tasks stay realistic for a shift schedule, for example recording a two-minute check-in greeting or writing one complaint response email.
Pengajar
Tutor Spesialis Private Hospitality English Tutoring for Hotel and Tourism Staff with Britemy
Tutor Britemy untuk Private Hospitality English Tutoring for Hotel and Tourism Staff with Britemy dipilihkan tim sesuai target belajar tiap siswa. Inilah sebagian pengajar nyata yang mendampingi siswa, lengkap dengan almamater dan keahliannya.
Profil dan foto pengajar nyata Britemy, bukan AI atau foto stok.
-
Nasywa N.
UNPAS · Teknologi Pangan
Bandung
Tutor muda Bahasa Inggris dengan pengalaman MUN coach, private tutor, dan teaching assistant Kumon. Pendekatan teman belajar, egaliter, santai tapi terarah.
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Hindun H.
UIN · Pendidikan Bahasa Arab
Yogyakarta
Guru di sekolah swasta memasuki tahun ketiga. Percaya pendidikan investasi terbaik untuk masa depan. Cocok untuk siswa yang ingin belajar dengan guru berpengalaman kelas nyata.
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Mayke A.
UNHAS · Linguistik
Online
Mengajar bahasa Inggris sejak 2004 dan les privat sejak 2007. Sabar, adaptif ke gaya belajar tiap siswa, dan senang membawa siswa dewasa dari nol sampai berani ngobrol lancar.
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Yori E.
SMA Methodist Palembang · Umum
Palembang
Fresh graduate SMA Methodist yang antusias membagikan strategi belajar dari sudut pandang siswa. Cocok untuk pelajar SMP dan SMA yang butuh teman belajar sebaya dengan energi baru.
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Arin K.
UPN · Agroteknologi
Yogyakarta
Alumni Kampung Inggris Jogja dengan pengalaman mengajar speaking, vocabulary, pronunciation, dan grammar. Suka pendekatan interaktif lewat game edukatif dan latihan langsung dengan teman ngobrol asli.
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Ghefira G.
SMA Negeri 1 Parung · Umum
Online
Detail-oriented educator yang senang menyusun langkah belajar terstruktur. Cocok untuk siswa yang butuh peta belajar rapi dan evaluasi berkala per modul.
Curriculum
What Your Hospitality English Programme Covers
Module 1Front Office and Check-In
Language for receptionists, guest relations officers, and bell staff who form the first touchpoint for international guests.
- Opening greetings and reservation confirmation delivered warmly
- Explaining room type, view, and amenities clearly
- Upselling breakfast packages, spa, and late checkout
- Handling walk-ins and overbookings politely
- Farewells and review requests at checkout
Module 2F and B Service
Language for servers, bartenders, and restaurant supervisors at hotel restaurants and standalone outlets.
- Opening greetings and taking orders with clear choices
- Explaining the chef's menu, allergens, and dietary restrictions
- Simple wine and beverage pairing recommendations
- Handling complaints about wrong-order dishes or slow service
- Farewells and bill presentation that avoid awkwardness
Module 3Concierge and Recommendation
Language for concierges and guest experience officers who recommend tours, restaurants, and transport.
- Giving tour recommendations that match guest preferences
- Explaining transport options and estimated costs
- Booking restaurants, spas, and activities with written confirmation
- Handling special requests such as urgent reservations
- Cross-cultural etiquette across guest markets
Module 4Housekeeping and Maintenance
Language for housekeeping supervisors, room attendants, and maintenance teams who interact with guests in the room area.
- Brief greetings upon entering the room and offering turn-down service
- Explaining room status: clean, occupied, do not disturb
- Handling additional requests for towels, pillows, or amenities
- Responding quickly to cleanliness complaints or minor damage
- Coordinating with front office over radio and internal phone
Module 5Tour Narration and Itinerary
Language for tour guides, driver guides, and inbound tour operators who accompany guests during the itinerary.
- Opening a tour narration with an engaging hook
- Explaining the history, myths, and culture of destinations
- Travel time estimates and rest stop coordination
- Handling unexpected requests: itinerary changes, extra photo stops
- Closing a tour and requesting a sincere review
Facilitate Weekly Standup
Setting
You facilitate 15 minute stand up meeting with 5 international team members
Target
You can open, keep on track, handle blocker discussion, and wrap up on time
Frasa
- "Let's get started"
- "Round of updates"
- "Any blockers?"
- "Let's take that offline"
- "Thanks everyone, same time next week"
Negotiate Contract with Vendor
Setting
You negotiate price and timeline with Singapore vendor
Target
You can anchor pricing, push back diplomatically, and close with agreement
Frasa
- "We're looking at a range of..."
- "That's outside our budget, but..."
- "Can you match this?"
- "If you can do X, we can commit to Y"
- "Let's finalize this by Friday"
Deliver Bad News to Client
Setting
You inform client of 3-week project delay, tutor plays upset client
Target
You can lead with context, take accountability, and propose recovery plan
Frasa
- "I need to update you on..."
- "The reality is..."
- "I take full responsibility for..."
- "Here's what we're doing to fix it..."
- "How can we make this right?"
Board Meeting Q and A
Setting
You handle 20 minute Q and A after presenting to board
Target
You can parry hard questions, admit uncertainty confidently, and promise follow-up
Frasa
- "That's an excellent question"
- "Let me address that in two parts"
- "Honestly, we don't have that data yet, but..."
- "I'll circle back within 48 hours"
- "Any other concerns?"
Difficult 1-on-1 Feedback
Setting
You give tough feedback to underperforming direct report, tutor plays employee
Target
You can be direct without harsh, give specific example, and build path forward
Frasa
- "I want to discuss something important"
- "Here's what I've observed..."
- "The impact on the team is..."
- "What support do you need to change this?"
- "Let's check in weekly"
Scenarios tailored to your industry context. Finance, tech, manufacturing, healthcare, legal all have different nuances and our tutors adjust.
Comparison
Britemy vs Other Ways to Learn Hospitality English
An honest comparison of approaches to learning Hospitality English on the market. Every option has its strengths; we simply compare how each fits staff needing quick improvement on the four and five star service floor.
| Aspek | Britemy One-on-One | Hotel Internal Training | Self-Study from Community | General English Course |
|---|---|---|---|---|
| Student ratio per session | One tutor per staff member | Group of ten to thirty participants | Solo study from YouTube and community groups | General group with no hospitality context |
| Alignment to position | Built from your needs analysis | Standard curriculum from the training department | Random material from the internet | General content, does not touch guest touchpoints |
| Complaint handling practice | Scenario roleplay every session | Limited by group time | Hard to practise without a partner | Not a curriculum focus |
| Schedule flexibility around shifts | Morning, afternoon, off-day, reschedule six hours ahead | Schedule set by hotel HR | Anytime, with no accountability | General class times, seldom fit shifts |
| Feedback on tone and vocal smile | Live per recording, specific | General, seldom touching individual detail | No human correction | Available, yet not specific to guest service |
Student Reviews
Stories from Hospitality Staff Learning at Britemy
The 60-minute morning slot before shift fits me. The Britemy tutor went straight into check-in and complaint handling, and I felt more confident greeting casual Australian guests or formal Japanese guests alike.
I brought tour narration material from my own itinerary, and it became the roleplay content. After three months I felt more confident telling the stories of Borobudur and Prambanan with a tidier structure. European guests often asked deeper questions.
I needed to coach my junior team in handling vegan guests and guests with allergies. My tutor edited my briefing script live and gave examples of describing the chef's menu. My team now feels calmer through closing meal service.
Process Promise
Britemy Service Promises for Hospitality Staff
We avoid promises of fluency within a fixed number of months, because tempo varies for every staff member. What Britemy can guarantee is an honest, transparent learning process reviewed each month against your actual progress at the property.
Swap your service instructor when it clashes
If two or three sessions in the instructor still misreads your lobby or dining floor rhythm, we bring a different specialist on board and cover the swap. Instructor fit sits inside Britemy's responsibility, not the staff member's.
Monthly progress report
Each month you receive a short summary: touchpoints that are stronger, patterns of recurring mistakes, and recommended material for the next month. The summary can be shared with HR when the classes are sponsored by the hotel.
Shift-aware slot changes
Rosters can flip ahead of high season. Reschedule your session up to six hours before start; the credit stays intact and the slot stays inside your monthly hospitality package.
Confidentiality of your property scenarios
Complaint drafts or roleplay recordings you bring into a session are treated as confidential. Britemy tutors and admin staff are bound to keep information about your property private.
Native vs Local
Native or Local Tutor for Your Business English?
For multinational professionals, tutor choice depends on your role and interactions. Here is honest per-dimension comparison so you can choose with proper judgment.
Accent for global clients
Native
Truly native accent. Fits if you often deal with US/UK/AU HQ.
Local
Clean international accent. Overseas MBA alumni are equivalent.
Britemy pick
Native if executive role daily communication with HQ. Local sufficient for managerial role with mixed expats.
Business vocabulary and idiom
Native
Ex-corporate native understands vocab and business idiom naturally.
Local
MNC/MBA alumni local tutor can break down vocab to Indonesian context with local case studies.
Britemy pick
Native to polish natural idiom. Local for vocab applicable in your context.
Meeting facilitation nuance
Native
Native understands Western meeting dynamics: turn-taking, disagreement etiquette, humor timing.
Local
Local tutor can bridging: when to respect Indonesian colleague, when direct with expat.
Britemy pick
Both fit. Choose based on your target audience: HQ vs mixed local team.
Cultural sensitivity
Native
Native varies. Some understand Indonesian context well, some do not.
Local
Local tutor understands Indonesian work culture and can bridge to Western norms.
Britemy pick
Local for bridging role. Native for full immersion Western culture.
Case study and roleplay
Native
Native brings Western case studies that may be abstract for your context.
Local
Local tutor brings Indonesian office case studies directly applicable.
Britemy pick
Local more actionable for daily practice. Native for Western scenario exposure.
Fee and consistency
Native
Fee 1.5-2x local. Timezone issue if native abroad.
Local
Affordable fee, flexible evening/weekend sessions.
Britemy pick
For 3-6 month intensive program, local more sustainable in ROI.
Britemy Pick
Britemy default recommends certified local tutor + MNC corporate experience for business English. After you're solid, periodic native sessions (say 2x per month) to polish accent and Western cultural context. For roles needing full-native exposure, request tutor rotation.
Britemy transparent: native tutor fee higher. We do not force you to use native if your goal can be achieved with local + periodic combination.
Schedule
Available Online and In-Person
- Online LearningNationwide via Zoom or Google Meet, suitable for hospitality staff at tourism destinations and across regions
- JakartaFace-to-face + onlineCity page →
- BandungFace-to-face + onlineCity page →
- SurabayaFace-to-face + onlineCity page →
- MedanFace-to-face + onlineCity page →
- SemarangFace-to-face + onlineCity page →
- MakassarFace-to-face + onlineCity page →
- YogyakartaFace-to-face + onlineCity page →
- MalangFace-to-face + onlineCity page →
- SoloFace-to-face + onlineCity page →
Choose online for full flexibility or face-to-face in your city. Either way, one tutor stays focused on one student.
Why Britemy
Why Hospitality Staff Choose Britemy
One tutor per staff member
The whole 60-minute session is yours, with no one else sharing the airtime. Your tutor remembers your position, the guest markets you serve, and your learning goals from one week to the next.
Material per guest touchpoint
Vocabulary and scenarios are built around your position, whether front office, F&B, concierge, housekeeping, or tour guide. Greeting and complaint examples follow your guest markets.
Morning, afternoon, or off-shift scheduling
Session slots open in the morning before shift, in the afternoon after shift, and on off-days, matching the rhythm of hospitality staff with unconventional hours. Slots may be moved up to six hours before start.
Online via Zoom or in-person
Sessions run on Zoom or Google Meet, useful for staff moving between properties. For those based in Bali, Jakarta, or Yogyakarta, in-person sessions near the destination area are also available.
Tutors curated for hospitality contexts
The tutor assigned to you is familiar with lobby, restaurant, room, and tour terminology, so practice feels realistic. We match you with a tutor who fits your position and learning style.
Focused on real-world use on the service floor
Britemy classes prepare you for the guests and complaints you actually face at the property. If you need test strategy for TOEFL or IELTS to support a cross-country career application, we point you to Exademy, our sister test-prep brand.
Repeat feedback every session
Each session leaves room to revisit the weaker parts of the previous session. You get breathing space to consolidate what has already been covered, so progress feels real and measurable.
Readiness Check
A Quick Readiness Check for Hospitality English
Before you start, tick the group that best describes you today; the answer helps decide which area to prioritise first.
Taking your first Hospitality English class
- You understand guest greetings yet feel nervous giving longer responses
- You understand simple orders yet get stuck explaining the menu
- You want to expand vocabulary from daily topics to guest touchpoints
- You need the check-in and taking order structure before drilling fluency
Active in guest service, wanting more confidence
- You want to lead VIP check-ins without reading a script
- You want to improve the tone of complaint handling to sound calmer
- You want to offer upselling without sounding pushy
- You want to tidy pronunciation so you sound clearer
Focus on tour narration and concierge
- You need to craft tourism narratives that feel engaging and accurate
- You are preparing a custom itinerary for a repeat guest
- You want to recommend restaurants and spas with well-matched options
- You want to tidy cultural storytelling with livelier diction
Realistic Progress
What to Expect from Regular Britemy Classes
Hospitality English progress shows up as concrete change on the service floor, from feeling calmer welcoming expatriate guests to leading the resolution of difficult complaints. Tempo varies for every staff member, and we guide you up level by level from where you stand today.
Standard length per private session
Typical level range for hospitality staff
Recommended monthly rhythm
The hours needed to move up one CEFR level vary widely. A common Cambridge reference suggests around 90 to 100 hours to progress from A1 to A2, and around 200 hours to progress from A2 to B1. These figures describe general populations, offered as a rough map without binding your personal progress.
Vocabulary Themes
Business Vocabulary You Master Per Level
Business vocab themes chosen from real office needs: meeting, negotiation, presentation, difficult conversation. Focus on high-frequency words your role actually uses.
B1 Meeting Facilitation 10 kata
agendaaction itemsminutestake the flooryield timewrap upcircle backtake offlineparking lotfollow-up
"Let's take that offline and circle back at next week's standup."
Essential if you facilitate international meetings. Gives you control over tempo and agenda with authority.
B2 Negotiation and Deal-Making 10 kata
common groundpush backconcessionanchor pointwalk awayred linezone of possible agreementBATNAleverageclosing
"We've found common ground on price, but the timeline is our red line."
Standard negotiation vocab. Useful for dealing with vendors, clients, or internal budget requests.
B2 Presentation and Public Speaking 10 kata
opening hooksignpostingtransitioncall to actiontakeawaythought leadershipframeworkcase in pointto sum upin closing
"To sum up, our framework offers three key takeaways for the board."
World-class presentation structure. Suitable for keynote, investor pitch, or employee town hall.
C1 Financial and Strategy 10 kata
top linebottom linerunwayburn rateunit economicsCACLTVgross marginEBITDAgo-to-market
"Our runway is 18 months, and unit economics are improving quarter over quarter."
Board room and investor language. Essential if you're C-suite or lead startup fundraising.
B2 People Management 10 kata
direct reportskip levelstretch assignmentperformance reviewcareer pathingpsychological safetyradical candorhigh-potentialsuccession planningonboarding
"I'm giving my direct report a stretch assignment to prepare her for a lead role."
Modern leadership vocab. Useful for 1-on-1s, feedback, and career conversations.
C1 Change and Transformation 10 kata
change managementstakeholder buy-inpilot programrolloutiterationagilesprintroadmapnorth starblast radius
"We'll pilot the new process with two teams before the full rollout."
Modern transformation and digital initiative language. Essential if you lead or join major projects.
You get vocabulary journal per role theme. Focus on words most often appearing in your industry (finance, tech, manufacturing, etc).
Services
Britemy Hospitality English Packages
Individual Staff Online
60 minutes per session
- Private session via Zoom or Google Meet
- Flexible morning, afternoon, or off-day scheduling
- Material tailored to your position and guest markets
- Monthly progress report delivered by email
- Slot changes up to six hours before the session start
Individual Staff In-Person
60 minutes per session
- Private session at an agreed location
- Convenient for Bali, Yogyakarta, Jakarta, or Bandung
- Printed and digital material provided
- Focus on check-in, F&B, tour, or complaint handling
- Monthly progress report
Small Group Hotel or Tour
60 minutes per session
- Group of three to eight staff from the same property
- Curriculum co-designed with the training department
- Consistent material per department, front office or F&B
- Session recordings and supporting materials for training archives
- Monthly progress report per participant
Pronunciation Drill
English Sounds Indonesian Speakers Find Tricky
Eight sounds that most often cause miscommunication for Indonesian English speakers. Britemy sessions train articulation concretely with IPA and minimal pairs, not by chasing native accents.
/θ/
Voiceless TH
Often swapped with /t/ or /s/
Tongue tip slightly out between upper and lower teeth, breathe out without vocal cord vibration.
Minimal pairs
think vs sink vs tinkthin vs sin vs tinthree vs tree vs freeboth vs boat vs bosspath vs pass vs pat
thinkthankthreethirtythousandbirthdayauthormouth
/ð/
Voiced TH
Often swapped with /d/ or /z/
Same tongue position as /θ/, but vibrate vocal cords. Sound is more vibratory and shorter.
Minimal pairs
this vs disthat vs datthey vs dayfather vs fadderbrother vs brudder
thethisthattheytherefathermothereither
/v/
V labiodental
Often pronounced /f/ or even /w/
Upper teeth touch inside of lower lip, vibrate vocal cords. Different from /f/ (no vibration), different from /w/ (rounded lips).
Minimal pairs
very vs fery vs weryvine vs fine vs winevest vs fest vs westvan vs fan vs wanvary vs fairy vs wary
veryvaluevideoviewvoiceinvitetravelseven
/ə/
Schwa
The most common sound in English but often ignored
Mouth fully relaxed, tongue central, neutral short "uh" sound. Appears in unstressed syllables.
Minimal pairs
about /əbaʊt/ not /a-bout/banana /bənænə/ not /ba-na-na/sofa /soʊfə/ not /so-fa/again /əgɛn/ not /a-gain/photograph /foʊtəgræf/
aboutagainagoballoonbutterchickenlemonocean
/ʃ/ vs /s/
SH vs S
SH often pronounced as S in words like "she"
For /ʃ/: lips slightly rounded and pushed forward, tongue up to palate. For /s/: lips smiling, tongue near teeth.
Minimal pairs
she vs seesheep vs seepshine vs signshoes vs sueswash vs was
sheshipshineshallwashpushfishnation
/ɪ/ vs /iː/
Short I vs Long EE
Bit vs beat, ship vs sheep often sound the same
For /ɪ/: short, tongue mid-high, mouth less wide. For /iː/: long, tongue front high, mouth in a wide smile.
Minimal pairs
ship vs sheepbit vs beatlive vs leavesit vs seatfill vs feel
shipsheepbitbeatsitseatliveleave
/æ/
Short A open
Does not exist in Indonesian, often becomes /e/ or /a/
Open mouth wide as if yawning, tongue front low. Sound is long and "flat".
Minimal pairs
cat vs cut vs cotbad vs bed vs budsad vs said vs sudran vs run vs renman vs men vs mun
catapplebadhappyplansathaveland
/-d/ vs /-t/ vs /-ɪd/
Ending -ed past tense
Often pronounced "walk-ed" should be "walkt"
After voiceless consonant (walk, kiss): /-t/. After voiced consonant (love, live): /-d/. After /t/ /d/ (want, need): /-ɪd/.
Minimal pairs
walked /wɔːkt/ (not wolk-ed)kissed /kɪst/loved /lʌvd/played /pleɪd/wanted /wɒntɪd/
walkedkissedwatchedlovedplayedwantedneededstarted
Britemy does not train you to mimic a native accent. What we train: sounds that cause miscommunication (thin becoming tin, ship becoming sheep). After 20-30 consistent sessions, these distinctions become natural.
Hospitality English Glossary
Hospitality English Terms That Come Up Often
Words and phrases most often asked by hospitality staff in their first Britemy session. Each entry is written in plain English so you can use them at the property next time you take a shift.
Front office agent
The front-line hotel staff in the lobby and reception area who handle check-in, check-out, and daily guest requests.
ConciergeThe staff member who recommends tours, restaurants, and transport to guests, and takes care of bookings and special requests.
F and B serviceThe Food and Beverage department covering restaurants, bars, room service, and banquets at a hospitality property.
Turn-down serviceAn evening housekeeping service that prepares the room for sleep, typically arranging the bed sheet and leaving a small amenity on the bedside table.
UpsellingThe technique of offering a guest a higher option, for example a room upgrade or a breakfast package, delivered subtly and based on the guest's needs.
Complaint escalationThe process of raising a guest complaint from a junior agent to a supervisor or manager when the initial resolution falls short.
Cultural sensitivityThe ability to adjust communication to the guest's cultural background, covering greetings, personal space, tip etiquette, and food preferences.
CEFRCommon European Framework of Reference, the global scale for English level from A1 beginner to C2 mastery; four and five star hospitality staff typically sit between A2 and B2.
CEFR Map
Business English Level Map for Professionals
Business English focuses on office communication skills in English. CEFR A2 minimum for comfortable work, B2+ for international leadership roles.
A2
Office Basics
150-200 hoursYou handle short emails, colleague small talk, and join English meetings as an active listener.
- Small talk before meetings start
- Replying to standard 3-5 sentence emails
- Taking notes in international meetings
B1
Lower Intermediate
350-400 hoursYou contribute verbally in meetings, write professional emails, and present simple technical topics.
- Project progress updates in weekly meetings
- Writing vendor negotiation emails
- Presenting 10 technical slides for your division
B2
Professional Upper Intermediate
500-600 hoursYou fluently negotiate contracts, present to external stakeholders, and facilitate English meetings.
- Negotiating prices with US or Singapore clients
- Presenting quarterly reports to international boards
- Facilitating multinational workshops for 20 participants
C1
Advanced Leadership
700-800 hoursYou lead board meetings, keynote conferences, and handle media interviews or investor pitches in English.
- Keynote at regional industry conferences
- Series A investor pitches in Singapore or Sydney
- Leading M and A due diligence with global advisors
C2
C-Suite Executive
1000+ hoursYou have full executive presence in English for CEO, board director, or public spokesperson roles at multinationals.
- CEO earnings calls with NYSE or LSE analysts
- Board director roles at Fortune 500 companies
- Public spokesperson on CNN or Bloomberg
For TOEIC or formal TOEFL score targets, transition to Exademy. Britemy focuses on real-world office communication.
Sample Materials
Hospitality English Material Samples
Britemy materials are designed for a 60-minute morning, afternoon, or off-shift session. Below are excerpts that reflect the way our classes feel: short, contextual, and ready to use in the lobby, restaurant, or tour tomorrow morning.
Check-in Phrases Cheatsheet
1Good afternoon and welcome to our hotel2May I have your name and reservation number please3You are booked for two nights in a deluxe ocean view4Breakfast is served at the terrace from six to ten5Please let us know if there is anything you need6Enjoy your stay with us
Ready-to-use phrases for guest greetings and confirmation.
Complaint Handling Language
1I am so sorry for the inconvenience you experienced2Let me look into this right away for you3I completely understand how frustrating that must be4May I offer you a complimentary upgrade for tonight5Would that be an acceptable resolution6Thank you for bringing this to our attention
Empathetic phrases and step-by-step resolutions.
Roleplay Scenario: Angry Guest Late Checkout
Handling a Late Checkout Complaint
You are a front office supervisor at a five-star hotel in Bali. An Australian guest has requested late checkout until six in the evening without a reservation, and the junior agent has already declined. The guest comes to the desk with a raised voice. You need to listen, show empathy, find a solution, and preserve hotel standards while keeping the conversation open.
- Which empathy phrase can you use in the first 30 seconds
- How do you offer an alternative option without sounding like a second refusal
- How do you confirm a resolution and steer the guest back to a positive mood
A simulation of a guest upset that a late checkout request was declined.
The full library is shaped around your position and guest market during the first-session needs analysis.
Pertanyaan Umum
Questions Hospitality Staff Ask Us Most
How long until I feel confident facing expatriate guests throughout a shift?
The tempo varies for every staff member, depending on your starting level, weekly practice hours, and how often you contact foreign guests. As a rough guide, an A2 staff member who takes three to four sessions a month usually starts handling check-in and taking orders comfortably in four to six months. We guide you up level by level from where you stand, without promising fluency by a fixed date.
Can the class material be tailored to my position and property?
Yes, tailoring is at the heart of Britemy Hospitality English. The first session is a needs analysis of your position, guest markets, types of complaints that come up often, and the communication moments that feel most challenging. Your tutor then builds material from real cases at your property, such as ocean-view check-in for a Bali resort or breakfast briefing for a business hotel in Jakarta.
Can sessions be taken in the morning before shift or on off-days?
Yes. We open morning slots from six until eight, afternoon slots after shift, and off-day slots. These blocks sit aside for hospitality staff with unconventional working hours. You choose the rhythm that suits you; slot shifts up to six hours before start preserve the credit.
Does Britemy prepare me for tests like TOEFL or IELTS for career applications?
Britemy focuses on Hospitality English for real guest service at the property. For test preparation such as TOEFL, IELTS, or TOEIC that sometimes forms a requirement for cross-country career applications, we point you to Exademy, our sister brand in the Akselera ecosystem that specialises in test-score strategy. If you need both tracks, we help coordinate across the brands.
Have Britemy tutors worked at hotels or tour operators?
Britemy Hospitality English tutors are adult-education specialists familiar with the guest service context; a few, though far from all, have a background as active hotel staff. Some hold TESOL, CELTA, or TEFL, and they have coached hospitality staff in major tourism cities. We stay transparent about the tutor profile matched with you; we avoid claiming that every tutor has worked at a specific hotel chain.
What if my hotel wants to sponsor classes for several staff at once?
We offer a small-group package for three to eight staff from the same property. The curriculum is co-designed with the training department, material stays consistent per department, and monthly progress reports are provided per participant. HR or the training manager can discuss the timeline and budget with the Britemy team over WhatsApp ahead of high season.
Are session recordings available for solo review?
Recordings can be requested before a session starts, especially for tour narration or complaint handling roleplay sessions that are useful to review afterwards. The file is shared by email or a shared drive that we agree on. For routine discussion sessions the recording is optional so you can speak comfortably.
Trial Session Preview
What a 60-Minute Business Session Looks Like
Your first session as a professional with a Britemy tutor. Material built from real cases at your office.
Discovery
Role Context + Challenge
Tutor asks about your role, industry, which international stakeholders you interact with, and one scenario that challenges you most. No HR jargon, straight to practice.
Mock Scenario
Meeting or Pitch Roleplay
Choice: (a) weekly team update to a regional boss, (b) new product client pitch, (c) vendor renewal negotiation. Tutor plays counterpart. Session is recorded for playback.
Playback + Feedback
Delivery + Language Analysis
Tutor replays the recording and highlights 3 things you did well + 3 areas to improve (e.g., filler words, hedge language, unclear CTA).
Written Follow-up
Draft the Follow-up Email
You draft a follow-up email from the meeting (5-7 sentences: recap, action items, next steps). Tutor edits live while explaining executive diction choices.
Package Recommendation
Coaching Roadmap
Tutor shares your focus gap + a session frequency recommendation. If you're from a team, tutor explains the corporate package options.
A Britemy session is not a generic Business English textbook. Material is built from your real cases. If NDA is required, we sign it before the next session.
Certification Map
Business English Certifications You Can Aim For
Professional English certifications prove international standards for MNC roles and global careers. Britemy builds fluency foundation; formal exams at test centers and strategy drills at Exademy.
A2-C1 (scale 10-990) Adults
TOEIC Listening & Reading
oleh ETS
Britemy trains workplace listening (meetings, phone calls, memo audio) and business reading (emails, reports, articles). For specific 800+/900+ score strategy drill, continue to Exademy.
Info resmi dari provider → A2-C1 (scale 0-200 per skill) Adults
TOEIC Speaking & Writing
oleh ETS
Britemy trains presentation, question-response, opinion writing, and email response. Suitable for client-facing or leadership roles.
Info resmi dari provider → B1-C1 (Preliminary/Vantage/Higher) Adults
Cambridge BEC (Business English Certificate)
oleh Cambridge Assessment English
Britemy prepares business news reading, report and proposal writing, meeting listening, negotiation speaking. 3 level choices based on career target.
Info resmi dari provider →Britemy focuses on real-world office communication. For specific score strategy drills (TOEIC 800+, BEC Higher), transition to Exademy our sister brand for formal test prep.
How to Start
Four Steps to Begin Hospitality English at Britemy
The process is simple and low-pressure. You chat with us first on WhatsApp, we pair you with a tutor, you take a first session, and then you decide whether to continue.
Step 1Message the Britemy desk on WhatsApp
Text 628164896937 with your position, property or tour operator, and service learning goals. Our hospitality admin condenses that brief into a shortlist of instructor options that mirror your guest markets.
Step 2Match a tutor and shift schedule
We propose one or two tutor profiles together with available time slots. You pick the profile that fits your shift pattern and learning style best.
Step 3Take a WhatsApp consultation
The WhatsApp consultation demonstrates the tutor's style and Britemy's class approach. The consultation is non-committal and carries no pressure to enrol afterwards.
Step 4Continue with a monthly package
If the fit works, you pick a monthly package that suits your learning rhythm. Flexible rescheduling, a monthly progress report, and free tutor change all continue for as long as you subscribe.
Up Next
Britemy Programmes Often Taken Together
Cara Belajar
Choose the Format That Fits Your Schedule
Pick the mode that fits your work rhythm. Online sessions via Zoom before meetings, or in-person at your office. Curated tutors experienced in your industry, ready to draw session material from your real workplace cases.
Les Privat Online Privat
Les Privat Tatap Muka Privat
Deskripsi
Satu tutor satu siswa, dari mana saja
Belajar bahasa Inggris satu tutor satu siswa lewat video call. Papan tulis interaktif, rekaman sesi, dan pendampingan personal yang sama dalamnya dengan tatap muka, bisa diakses dari kota mana pun.
Satu tutor satu siswa, datang ke rumah siswa
Belajar bahasa Inggris satu tutor satu siswa bertemu langsung di rumah siswa. Tutor dipilih cocok dengan gaya belajar dan tujuan tiap siswa, dengan perhatian penuh dan pendampingan personal.
Keunggulan
- Satu tutor fokus pada satu siswa
- Papan tulis interaktif dan rekaman sesi
- Tutor dikurasi cocok gaya belajar tiap siswa
- Satu tutor fokus pada satu siswa
- Tutor datang ke rumah siswa
- Tutor dikurasi cocok gaya belajar tiap siswa
Harga
Mulai Rp90.000/sesi
Mulai dari harga terjangkau, sesuai paket dan level
Mulai Rp115.000/sesi
Pendampingan satu tutor penuh, paling personal
Belum yakin jalur mana yang cocok? Konsultasi gratis dan kami bantu memetakannya. Lihat semua program
Ready to Take Your Hospitality English to the Next Level
A 15-minute conversation with the Britemy team helps design a learning path that fits your position, guest markets, and shift rhythm. The WhatsApp consultation is free and low-pressure.
Hospitality English specialist slots are limited each month